Patient helpline

Patient helpline


The medicines helpline is advertised to patients and carers throughout the organisation (Cardiff and Vale University Health board). If patients have any questions about their medicine, our pharmacy professionals are here to help.



The medicines helpline service is open:PH Card

09:00 – 17:30 (Monday-Friday)

09:00 – 12:45 (Saturday & Bank holidays excluding Christmas Day)

Telephone: 029 2074 4181


Welsh speakers are available to help with patient enquiries.


Some examples of questions you might want to ask are:

  • When and how should I take my medicines?
  • Can I take medicines at the same time?
  • Are there any possible side effects of my medicine?

The service is confidential.


The advisor was extremely helpful and empathetic in her approach. She delivered the advice clearly and concisely

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